Last updated: 12 May 2026
What we collect
- Account data: name, email, phone, password (hashed), language preference
- Order data: addresses, products purchased, payment metadata (last 4 digits of card / UPI ID — we do NOT store full card details)
- Technical data: IP address, browser, device type for fraud prevention and analytics
How we use it
- To process and ship orders
- To send transactional notifications (order confirmation, dispatch, delivery)
- To respond to support requests
- To improve the platform (anonymised analytics)
- To comply with Indian tax and regulatory requirements
What we do NOT do
- Sell your data to third parties
- Send marketing emails without your explicit consent
- Store your full payment card details
Sharing
We share data with:
- Razorpay (payment processor) — required for payment
- India Post / courier partners — to ship your order
- Statutory authorities — only when legally compelled
Cookies
We use essential cookies for login sessions and cart state. Analytics cookies are optional and can be disabled in your browser.
Your rights
You can:
- Access or download your data — email support@gaonradio.com
- Correct inaccurate data — edit in your account or email us
- Delete your account — email us with your registered email
Contact
For any privacy concerns: support@gaonradio.com